Download the Automotive Warranty Management Key Terms Guide!

This guide is your key to the Automotive Warranty Management Guidelines.

The goal of every manufacturer is to decrease warranty rates while improving consumer satisfaction. Our Automotive Warranty Management Guidelines (CQI-14) discuss the latest advancements that allow your organization to build a robust warranty management system that proactively reduces incident rates and risk through a consumer-centric approach.

Throughout the Automotive Warranty Management Guidelines you may come across unfamiliar definitions and acronyms. To assist you, we have created an appendix of key terms to help ensure you get the most out of our guidelines, and start achieving a “zero error” culture within your company.

This key terms document will help you define important terms including:

  • Key Performance Indicator (KPI)
  • Plan, Do, Check, Action (PDCA)
  • Supplier Quality Assurance (SQA)
  • Voice of the Customer (VOC)

Fill out the form on the side of this page to download your copy of the Automotive Warranty Management Key Terms.